Global Mobility Services

Your assignees have access to a personal web portal, which has an online expense entry system. The portal is also available on our free mobile application, where the assignee can access all their data on the go. Assignees can easily upload receipts to submit for reimbursement and receive updates on the status of their expense submission. WHR can send reimbursement deposits to accounts all over the world, giving assignees quicker access to their funds during the transition.

We have a global network of fully vetted destination service providers (DSPs) who will work closely with your assignee in their new location. Whether your assignee will require help with a housing search, local registrations, school searching, opening bank accounts, obtaining a driver’s license or finding local amenities, their DSP will be the local expert they need to provide that support.

Depending on your company and assignee needs, we can help assignees with language and cultural training. We can match them with a vendor who can work face-to-face or virtually and can even set up training with someone who specializes in working with children. Each student will be given an assessment and will work with the instructor to create a customized program with goals to help them be successful with the new language and culture.

We understand that when an assignee moves to a new country that the acclimation process can be difficult for the loved ones they bring with. WHR Global can facilitate any type of spousal assistance that may be necessary. From career assistance to acclimation support we can help ensure they find local expat groups, salons, fitness centers, children’s groups, or anything else we can help them with.

Ensuring the right network is utilized for the movement of household goods results in less claims and happier employees, both of which are key elements of a reputable global mobility program. To assist in managing this process internationally, WHR Global uses a technology-driven solution called Move Management International (MMI). This technology allows our counselor to select the best fit forwarder based on cost and estimated transit times. We also have the flexibility to find local agents who will provide a high quality of service and meet the date requirements of each assignee.

We coordinate temporary housing with global providers that must meet or exceed certain service delivery requirements. We work to find options that will best meet your assignee’s needs based on their location, family size, length of stay, pets, etc. Our goal is to provide a few unit options to each assignee for their review and allow them to select the best fit. We request temporary housing solutions from multiple vendors in an area to ensure that we are cost competitive and have multiple options for your assignees.

Our home sale assistance includes the full range of programs, from guaranteed buyouts and buyer value options used in the U.S. to the reimbursement of customary commissions and closing costs throughout the world. Your WHR counselor will work with the assignee to sell their home, help them understand their benefits, and collect the needed documentation to process the reimbursement.

If tenancy management is needed, the counselor will send the assignee information regarding property management services. To effectively assist you and your assignee in obtaining suitable tenants for the rental property, your WHR counselor will recommend a fair market rental value for the property. The counselor will assign the property to an appropriate real estate or rental management sales office and full-time real estate agent or property management agent. Property management services may also include overseeing any necessary repairs or maintenance contracts related to the rental property, including:

• Emergency repairs
• Lawn care
• Snow removal

Property management and maintenance can be administered whether the property is occupied or vacant.

Your renters’ needs are just as important as your homeowners’. Your counselor can assist with lease cancellations including a lease analysis and payment processing in accordance with your company’s policy and their lease terms. Your assignees can simply upload their required documents into the assignee portal or mobile app. As soon as all documents have been added to the portal, the counselor will receive an immediate notification to review and release your assignee’s funds.

Depending on location, one of our destination service providers or a local real estate agent will help your assignee identify and obtain permanent housing in their new location. Specific support can include lease and or offer negotiation, inventory check-in, and utility connection.

We understand that talent is a cyclical process, and that careers do not begin and end with relocation, which is why we provide ongoing talent management and assignment support. This includes preparing the assignee for the move, career management while they are on assignment,  and returning home. For ongoing assignment support, this can be as simple as staying in touch with the assignee and their family to ensure they are adjusting to their new surroundings or coordinating additional services or training as authorized by your company.

We offer full repatriation program management, including program guidance and ongoing talent management recommendations to ensure your assignees feel welcome, settled, and valued back home. We offer all departure and destination services to assignees making the move back to their home country.