Event Management System
WHR Global’s Event Management System tool sends transferees surveys, informational videos, and other tips during each critical event through their relocation process. This “Just in Time” messaging tool ensures the best possible moving experience.
Based on response rates, EMS is the most effective relocation feedback system that exists.
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Household Goods Delivery
During this stage, we confirm the date selection is correct. Our EMS system makes sure that a transferee, moving company, and WHR Global are aligned and on the same page. This level of transparency ensures that timelines are met, that customer experience exceeds expectations, and that the move is completed as smoothly as possible.
If issues ever arise during the relocation process, the EMS system will trigger tasks for the WHR Relocation Counselor & Supply Chain Manager to resolve immediately.
After The Move
When your employee is on assignment for 1-3 years, WHR’s system will automatically check in with them every 60-90 days, to ensure they feel supported by the company while on assignment.
EMS Video Transcript
Your employees are constantly on the go: Packing and loading with a moving company; Checking into temporary housing; Searching for rentals with destination services providers, and more. Your employees deserve technology that can keep up during their transfer or global assignment.
WHR Global is proud to introduce our Event Management System, or “EMS” for short.
EMS is a just-in-time messaging system that proactively sends event notifications, pulse surveys, informational videos, and other tips to your employees at critical moments during their relocations and assignments.
By asking simple yes and no, thumbs-up and thumbs-down questions, WHR’s survey response rate has increased significantly to 66%. This allows WHR to proactively manage issues during critical moments and create promoters within your relocation program so your employees are more likely to accept another assignment or recommend relocating to a colleague.
Rather than replace the human element in relocation, EMS complements the actions of a WHR Relocation Counselor to ensure timely check-ins, and consistent experience among your assignee population.
In the days and weeks leading up to an employee’s relocation, WHR’s EMS will send helpful videos about what to expect from temporary housing, moving, and more, to help set realistic expectations, outline responsibilities, and start the relocation off on the right foot.
When your employee checks into temporary housing, a workflow is triggered in WHR’s EMS to send a one-question survey to your employees to ensure the unit has met or exceeded their expectations so far. If there is a negative survey response, WHR’s system automatically notifies the WHR Relocation Counselor and Supply Chain Manager to resolve the issue immediately. A few days later, the EMS will send an automated follow-up survey to ensure any issues with the temporary housing unit have been resolved.
When your employee’s shipment is delivered by the moving company, another EMS survey is triggered to ask if there were any missing or damaged goods at the time of delivery. Any negative survey responses will trigger workflows that notify the WHR Relocation Counselor and Client Services Manager to begin the insurance claims process immediately.
WHR’s Event Management System also sends periodic check-ins to your employees while they are on assignment to ensure they feel supported.
All survey responses and comments are sent to your global mobility team with your regular monthly reporting, and WHR can customize all survey questions to fit your program and policy, free of charge.
At WHR Global, we’ve provided relocation services with a human touch since 1994, focused on one goal: Advancing > Lives > Forward ® for our clients and their transferees.
Ready to learn more about how we can help with your relocation services?