¿Y si le dijéramos que hay una forma de reducir las reclamaciones por traslado de enseres domésticos, ahorrar costes de organización y ofrecer un mejor servicio al cliente? Un mejor servicio al cliente significa entregas/recogidas puntuales y empleados más contentos. Para lograr todo esto, querrá asegurarse de que su empresa de gestión de mudanzas (RMC ) dispone de la tecnología y las estrategias necesarias para facilitar estos objetivos.

La escasez de talento en los proveedores puede elevar los costes

Given the talent shortage, employee relocations have increased, since now organizations must move people from different states and even countries looking way beyond their office vicinity to fill open roles. All these employee relocations, plus global assignments, mean a higher volume of work for household goods (HHG) carriers but these carriers are experiencing talent shortages too. Driver shortages can equate to HHG carriers charging higher costs that are then passed on to your organization. “While the truck driver shortage has eased slightly, it remains near its all-time high. Based on our estimates, the trucking industry is short roughly 78,000 drivers. That’s down slightly from 2021’s record of more than 81,000 – but still extremely high historically,” according to American Trucking Associations Chief Economist Bob Costello, in a 2022 Material Handling & Logistics article. Household goods (HHG) move carriers can choose to accept or reject a move. Some may choose to accept a move even if they don’t have the workforce or equipment to handle the volume. This can translate into late pick-ups, late deliveries, undocumented crews, higher claim rates, and ultimately unhappy employees. The right RMC move management technology will avoid these potential problems and streamline the process.

Mesa de licitación virtual

WHR Global’s (WHR) Plataforma de gestión de mudanzas (MMP®) offers movers a virtual bid board allowing carriers to choose the moves that best suit them based on crew locations/equipment availability, and reject those moves that don’t. For each move, carriers may choose to submit their price based on what works for their time frames and traffic lanes, while avoiding overbooking. These bids are calculated on WHR’s negotiated, fully transparent single-factor rate and create a mini-RFP for each move. This is especially advantageous when carriers bid lower than the negotiated rate during the off-season or to avoid low-load or deadhead trips. That means no more empty trucks and carriers can pull moves versus having moves pushed (assigned) to them. This type of model allows the carrier to save costs, which translates into a lower quote on HHG movement being passed on to your organization. Also, since the carrier can pull the moves they want, your employees can experience more on-time deliveries, pickups, and overall better service. After submission to MMP®, our Supply Chain team analyzes all available moving options based on locations, length of time of transit, ability to meet requested dates for the individual move, past performance overall satisfaction metrics, claims metrics, and on-time delivery percentages.
"Nuestra plataforma de gestión de mudanzas ha sido un gran programa, ya que nos permite emparejar la empresa de mudanzas adecuada con la mudanza adecuada. Lo hemos desarrollado centrándonos en la utilización de un modelo pull en lugar de un modelo push. Queremos que nuestras empresas de mudanzas tiren de las mudanzas en la dirección en la que quieren trabajar, en lugar de ocuparse de cualquier mudanza que se les asigne. De este modo, creemos que nuestra red de mudanzas estará mejor preparada para ofrecer un excelente servicio al cliente. Esto ha sido especialmente importante durante los 18 meses en los que el sector de las mudanzas se ha enfrentado a una grave escasez de conductores y mano de obra."
Adam Rasmussen

Director de la cadena de suministro, WHR Global

Garantizar un servicio excelente

Speaking of service, WHR has identified critical checkpoints throughout the HHG process. Our event management system sends real-time pulse surveys to make sure everything stays on track (e.g., confirm pack and load dates, delivery dates, satisfaction feedback, and more). If an issue arises, we can immediately step in to resolve the issue between the employee and the mover. Also, since WHR is a solely and independently owned organization with no vested interests or ownerships in any supplier organizations, we are free to choose the best HHG mover for each move. We can select suppliers with the best prices, service history, availability, transit time, technology capability, adherence to privacy requirements, references, and insurance claims percentages. When the best possible crew is selected, the probability of a claim drastically decreases, and satisfaction increases. WHR’s Supply Chain department is constantly vetting new suppliers to add to our supply chain so that we do not experience a shortage even though the HHG carrier market may be facing labor shortages. Remember, your RMC should have the right technology and strategies in place to save you organizational costs, reduce claims, and keep your transferees and assignees happy. Puede ver un breve vídeo en el que se describe la plataforma MMP de WHR aquí.
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