Sistema de gestión de eventos

La herramienta del Sistema de Gestión de Eventos de WHR Global envía a los trasladados encuestas, vídeos informativos y otros consejos durante cada evento crítico de su proceso de reubicación. Esta herramienta de mensajería "justo a tiempo" garantiza la mejor experiencia de mudanza posible.

 

Basándose en los índices de respuesta, el EMS es el sistema de retroalimentación de reubicación más eficaz que existe.

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Desplácese hacia abajo para saber más.

 

 

Entrega de enseres domésticos

Durante esta etapa, confirmamos que la selección de fechas es correcta. Nuestro sistema EMS se asegura de que el trasladado, la empresa de mudanzas y WHR Global estén alineados y en la misma página. Este nivel de transparencia garantiza que se cumplan los plazos, que la experiencia del cliente supere las expectativas y que la mudanza se complete de la forma más fluida posible.

 

 

Alojamiento temporal

En el caso de los trasladados que optan por un alojamiento temporal, confirmamos que el registro de entrada se realiza sin problemas y que la unidad está limpia y amueblada con todo lo que los trasladados necesitan.

Primera respuesta

Si alguna vez surgen problemas durante el proceso de reubicación, el sistema EMS activará tareas para que el asesor de reubicación y el director de la cadena de suministro de WHR las resuelvan inmediatamente.

Después de la mudanza

Cuando su empleado esté asignado de 1 a 3 años, el sistema de WHR se comunicará automáticamente con él cada 60-90 días, para garantizar que se sienta apoyado por la empresa mientras esté asignado.

EMS Video Transcript

Your employees are constantly on the go: Packing and loading with a moving company; Checking into temporary housing; Searching for rentals with destination services providers, and more. Your employees deserve technology that can keep up during their transfer or global assignment.

WHR Global is proud to introduce our Event Management System, or “EMS” for short.

EMS is a just-in-time messaging system that proactively sends event notifications, pulse surveys, informational videos, and other tips to your employees at critical moments during their relocations and assignments.

By asking simple yes and no, thumbs-up and thumbs-down questions, WHR’s survey response rate has increased significantly to 66%. This allows WHR to proactively manage issues during critical moments and create promoters within your relocation program so your employees are more likely to accept another assignment or recommend relocating to a colleague.

Rather than replace the human element in relocation, EMS complements the actions of a WHR Relocation Counselor to ensure timely check-ins, and consistent experience among your assignee population.

In the days and weeks leading up to an employee’s relocation, WHR’s EMS will send helpful videos about what to expect from temporary housing, moving, and more, to help set realistic expectations, outline responsibilities, and start the relocation off on the right foot.

When your employee checks into temporary housing, a workflow is triggered in WHR’s EMS to send a one-question survey to your employees to ensure the unit has met or exceeded their expectations so far. If there is a negative survey response, WHR’s system automatically notifies the WHR Relocation Counselor and Supply Chain Manager to resolve the issue immediately. A few days later, the EMS will send an automated follow-up survey to ensure any issues with the temporary housing unit have been resolved.

When your employee’s shipment is delivered by the moving company, another EMS survey is triggered to ask if there were any missing or damaged goods at the time of delivery. Any negative survey responses will trigger workflows that notify the WHR Relocation Counselor and Client Services Manager to begin the insurance claims process immediately.

WHR’s Event Management System also sends periodic check-ins to your employees while they are on assignment to ensure they feel supported.

All survey responses and comments are sent to your global mobility team with your regular monthly reporting, and WHR can customize all survey questions to fit your program and policy, free of charge.

At WHR Global, we’ve provided relocation services with a human touch since 1994, focused on one goal: Advancing > Lives > Forward ® for our clients and their transferees.

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