活动管理系统

WHR Global的事件管理系统工具在搬迁过程中的每一个关键事件中向受访者发送调查问卷、信息视频和其他提示。这种 "及时 "的信息传递工具确保了最佳的搬迁体验。

 

根据回复率,EMS是目前最有效的搬迁反馈系统。

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家庭用品运送

在这个阶段,我们确认日期选择是正确的。我们的EMS系统确保受让人、搬家公司和WHR Global保持一致,并在同一页上。这种水平的透明度确保了时间表得到满足,客户体验超过预期,并尽可能顺利地完成搬迁。

 

 

临时住房

对于选择临时住房的调职人员,我们确认入住顺利,而且单位干净,并配有调职人员所需的一切家具。

第一反应

如果在搬迁过程中出现问题,EMS系统将触发任务,让WHR搬迁顾问和供应链经理立即解决。

搬迁后

当你的员工外派1-3年时,WHR的系统会每隔60-90天自动向他们报到,以确保他们在外派期间感到得到公司的支持。

EMS Video Transcript

Your employees are constantly on the go: Packing and loading with a moving company; Checking into temporary housing; Searching for rentals with destination services providers, and more. Your employees deserve technology that can keep up during their transfer or global assignment.

WHR Global is proud to introduce our Event Management System, or “EMS” for short.

EMS is a just-in-time messaging system that proactively sends event notifications, pulse surveys, informational videos, and other tips to your employees at critical moments during their relocations and assignments.

By asking simple yes and no, thumbs-up and thumbs-down questions, WHR’s survey response rate has increased significantly to 66%. This allows WHR to proactively manage issues during critical moments and create promoters within your relocation program so your employees are more likely to accept another assignment or recommend relocating to a colleague.

Rather than replace the human element in relocation, EMS complements the actions of a WHR Relocation Counselor to ensure timely check-ins, and consistent experience among your assignee population.

In the days and weeks leading up to an employee’s relocation, WHR’s EMS will send helpful videos about what to expect from temporary housing, moving, and more, to help set realistic expectations, outline responsibilities, and start the relocation off on the right foot.

When your employee checks into temporary housing, a workflow is triggered in WHR’s EMS to send a one-question survey to your employees to ensure the unit has met or exceeded their expectations so far. If there is a negative survey response, WHR’s system automatically notifies the WHR Relocation Counselor and Supply Chain Manager to resolve the issue immediately. A few days later, the EMS will send an automated follow-up survey to ensure any issues with the temporary housing unit have been resolved.

When your employee’s shipment is delivered by the moving company, another EMS survey is triggered to ask if there were any missing or damaged goods at the time of delivery. Any negative survey responses will trigger workflows that notify the WHR Relocation Counselor and Client Services Manager to begin the insurance claims process immediately.

WHR’s Event Management System also sends periodic check-ins to your employees while they are on assignment to ensure they feel supported.

All survey responses and comments are sent to your global mobility team with your regular monthly reporting, and WHR can customize all survey questions to fit your program and policy, free of charge.

At WHR Global, we’ve provided relocation services with a human touch since 1994, focused on one goal: Advancing > Lives > Forward ® for our clients and their transferees.

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