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A Word From Roger
 I recently
authorized a client survey to gain an understanding of WHR's
performance and how clients perceive our service offerings.
Many of the evaluations are starting to come through, so I would like
to begin by thanking those clients that have taken the time to
provide valuable feedback.
Second, I
would also like to mention that some clients will also be receiving a
phone call from an outside consultant in order to dig a little deeper
into the survey results. My goal is to have a thorough and
objective analysis of where WHR is performing well and where we can
improve to insure WHR is always considered a valued partner.
I am pleased
by the initial results and the following are some specific comments:
"We always
feel WHR employees are doing everything they can to meet the needs of
our transferees and will consistently go above and beyond to get
things done."
"Service.
Caring and empathetic, yet pragmatic interaction with
transferees. Provides good value and doesn't over complicate a
service."
"Experts
in the industry; great customer service; great partnership"
"Reporting
has been transparent and easy to understand. Reports available
on the website are easy to access and provide useful data. Good
IT functionality."
"Need
to find a way to bring the info down a level so it can be
communicated to and understood by non-relo people (i.e.
finance)."
While the
vast majority of the comments are positive, the last comment provides
an opportunity for process improvement. How do we make our
reporting and information relevant and understandable to those that
may not know a BVO, DS provider, TEQ, or other nomenclature that
relocation professionals take for granted? This is something that
WHR will improve upon and make adjustments.
I am very
cognizant of the fact that simply being satisfied with the status quo
is not acceptable. I always tell prospects and clients that an
overriding goal of WHR is to be viewed as a strategic business
partner that consistently adds value and brings solutions to business
challenges. It is my hope that this survey will highlight all
of the things that WHR does well, but also provide areas in which we
can learn and grow.
Thanks again
to all of those clients that have provided this feedback.
Roger
Founder & President
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Without Loan Giants, 30 Year Mortgage May Fade
Away
By: Binyamin Appelbaum
March 3, 2011
www.nytimes.com
WASHINGTON - How might home buying change if the
federal government shuts down the housing finance giants Fannie Mae
and Freddie Mac?
The 30-year fixed-rate mortgage loan, the steady
favorite of American borrowers since the 1950s, could become a luxury
product, housing experts on both sides of the political aisle say.
More...
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February
23, 2011
www.foxbusiness.com
Moving,
no matter how big or small the job, often amounts to a huge hassle.
Add work to the mix and you've got a recipe for a potential disaster.
Whether it's changing apartments, houses, jobs - you
name it - it typically involves not only a lot of packing, but also
plenty of administrative-type tasks like changing your address,
rolling over your 401K, and contacting all of those pesky bill
collectors and credit-card companies to make sure they have your
updated information so they can continue draining your bank accounts.
When you're your own boss, moving your business can be just as
much of a headache. But if you're prepared, according to those who've
been there and done that, it can be more like a minor irritation
rather than a full-blown pain. Maybe a little exciting, too.
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Home Ownership Begins to Lose its Luster
By: Alana Semuels
February 24, 2011
Los Angeles Times
Meredith Carr and Vince Melamed are just the sort of
couple real estate agent have always counted on to buy a home.
Melamed is asuccessful keyboardist and songwriter
who wrote hits including Trisha Yearwood's "Walkaway Joe,"
and Carr is a freelance editor. They owned a home in Nashville,
but when they mopved to Los Angeles last year they decided they did
not want to tie up their
money in real estate, or be on the hook for home repairs and upkeep.
More...
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How Changes in Appraisal Industry Affects
Market, Consumers
By: Bob Karlovits
February 6, 2011
www.pittsburghlivecom
Change always is shrouded by fear of the unknown, but
professionals in home-buying are optimistic revisions in appraisals
will be more of a help than a hassle.
It might mean homebuyers will pay a little more to have
property viewed, but experts in the process as well as a member of a
consumer group see positive sides.
Tammy Thompson, from the home-ownership assistance
group NeighborWorks, sees it as a way of ending the "loan
malfunction" that has caused so much pain in the housing market.
More...
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Follow
Worldwide ERC's CEO Peggy Smith as she blogs about workforce mobility
and other business issues.
Read blog here
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View
the new issue of Themes on the Economy by
Diane Swonk presented by Mesirow Financial
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Transferees Speak
"I cannot express just how helpful
my Relocation Coordinator and Associate have been throughout this
entire process; from our first telephone encounter with our many, many
questions, through to the very end. It was truly refreshing
to work with such professional people as [Coordinator and Associate].
Please accept our most sincere thanks."
"My Relocation Counselors have been
amazing, and they are the only reason that I'm sane right now as I work
through the details of my relocation."
"This is my fourth corporate move,
but the first with a relocation company. My Relocation
Coordinator was great! Very supportive, great communication,
knowledgeable, and understanding. AAAA++++"
Dennis from
Midlothian, TX
"My Relocation Team was wonderful to
work with...My team did a great job responding with information, advocating
on our part with [Company] to determine the path forward on repairs and
assisting our Selling Agent with terms of the sale. They provided
exemplary service and coaching when needed and were excellent to work
with."
Kirk from
Mound, MN
"My Counselors have been great to work with through
this process. They have been very pleased with everything so
far."
Alessa from
North Bend, OR
"My Counselors make a great team! I
am so appreciative of them and if I ever move again I will absolutely
request to work with them."
Bradley from
Jackson, AL
"Outstanding from start to
finish. I have no complaints whatsoever. The team greatly
surpassed the highest of expectations. Thank you for a very
smooth transition. It was a pleasure working with you!"
"My Relocation Coordinator and
Associate were phenomenal to work with. They really helped make
this move possible and I could tell they generally cared about my
needs. I feel 100% that they went out of there way for me, and I
knew they had my best interest at hand. Special thanks to
[Coordinator] who always took my calls and really worked with me on a
resolution when we were having trouble with our original
Realtor. Cannot say enough about the group and how well
they treated me!"
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