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A Word From
Roger
 WHR has always been proud of our customer service
scores and we consistently achieve rankings in the upper 90th
percentile. Which begs the question is this enough? is it
possible to achieve higher rankings when you provide
services during one of the most stressful times in someone's
life? Is it even possible to achieve 100% service satisfaction?
Not every employee
desires a transfer, wants to leave their
community, sell a cherished home or embark upon a
foreign assignment. How is it possible to achieve
consistency in service? While a person may not give a 100%
ranking due to the circumstance can we still achieve an outcome where
WHR provided a meaningful and memorable customer service
experience? In other words can we still score 100% under any
scenario?
I don't have
all the answers, so we partnered with an organization that excels at
training people on providing outstanding customer
interactions. I always tell our clients that we can train
anyone on the mechanics of a relocation transaction, but I can't teach
people to be caring and nice. I believe in hiring people
that have "empathy" as a character trait. These
are people that already have a conviction in helping people
and can benefit from the training this organization provided.
We made a
significant investment in this training and it will continue
into the future. We have engaged this firm for the long
haul, and we anticipate even greater customer relationships based
upon what we have already learned. Is 100% customer
service possible? I don't have the answer yet, but
I'll keep you updated as we progress through out the year.
Please let
me know if you would like to gain a further understanding of WHR and
the services we provide.
Roger
Founder & President
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Simple Last Minute Tax
Tips
By: Katie Adams
April 1, 2011
Forbes
When it comes to getting your taxes filed on time, it
can often feel like the tax deadline is coming too fast. What
should you do if you find yourself with a blan tax return......
More...
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TOKYO-Life
in Japan is showing tentative signs of returning to normal, but a
fresh challenge may be facing the expatriates and Japanese who left
and are now trickling back to their offices: how to cope with
ostracism and anger from their colleagues who have worked through the
crisis.
More...
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Prices are low!
Mortgages cheap! But you can't get one
By: Les Christie
CNN Money
April 6, 2011
New York (CNNMoney) - - Yep, mortgage interest rates
are low, but there's a catch: It doesn't matter how cheap
rates are if you can't get a loan.
More...
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Home Prices Move Higher
By: Keving Chiu
April 12, 2011
Housing Predictor
New home prices moved higher for the week as indicated
in mortgage applications, while refinances dropped, according to the
Mortgage Banke's Association.
More...
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Housing Faces Double-Dip
in U.S. West
By: Morgan Brennan
April 7, 2011
Forbes
Housing's still hurting something bad in the U.S.
Existing home sales slid back down to 4.88 milliion in February,
according to the National Association of
Realtors, and bnew home sales are nearing 50 year lows,
according to the U.S. Census Bureau and HUD's recent
joint report.
More...
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Follow
Worldwide ERC's CEO Peggy Smith as she blogs about workforce mobility
and other business issues.
Read blog here
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View
the new issue of Themes on the Economy by
Diane Swonk presented by Mesirow Financial
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Transferees Speak
"My Counseling team has been amazing
to work with. They knew from the beginning I needed to find a house
quick and helped push through everything I needed to do it. I was
helped through a really tough moment recently where I literally sat on
the phone and cried because I was so frustrated with the way the
relocation was going. I couldn't ask for two better people to be
helping me through this process."
"My counselor has been wonderful.
She is kind, considerate, responsive, and prompt in getting me what I
need. I could not ask for a better relo counselor"
Victoria from
Windsor, CA
"Very helpful during offers and
house hunting trips that usually happen over the weekend."
Michael from
Bloomington, IL
"My counseling team has stayed very
connected to me throughout this process and have been very responsive
to my inquiries."
William from
Benicia, CA
"This was the first time I bought a
home and SimpleMove made this process very seamless. WHR was
great to work with and my counselor was very responsive and
knowledgeable. Also, my real estate agent was awesome. He
was very friendly, knowledgeable and great to work with. I would
recommend SimpleMove to anyone who is buying or selling a home!"
"Feel like all parties have my best
interest in mind, thanks!"
"My counselor has been the best
relocation contact. He is prompt and courteous and always very helpful.
We appreciate him very much!"
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Why WHR Group?
- We remain faithful
in our mission, pledge and commitment to provide an unparalleled
relocation experience at a price our clients understand.
- We are dedicated to
perfecting the relocation process and providing exceptional
service to our clients transferring employees.
- We take ownership of
our customer relationships and empower our employees to make a
difference.
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