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A Word From Roger
 I started
the 2010 newsletters by introducing WHR's key operating principles
and the values that are critical in running a world class relocation
management company. Before I discuss the next critical
component of "Accountability" I wanted to share some great
results that are directly related to Service Delivery and Cost
Management as presented in February and March.
I recently received WHR's operating results for the first quarter of
2010, and two key metrics I regularly monitor is WHR's amended sale
rate and customer service satisfaction. For
this time period WHR's entire client portfolio maintained an amended
rate of 76% and customer service performance of 4.6 on a 5 point
scale. Considering the vast array of WHR clients and
policies these results are a testament to the hard work and efforts
of WHR employees, and delivers on our promise that WHR will meet and
exceed established performance metrics.
This month I want to focus on another aspect of WHR's
principles: Accountability,
defined as, the state of being accountable, liable, or answerable. Accountability
is another pillar of WHR's operational foundation. Every
individual within WHR is held accountable for their actions, and it
is expected that everyone will take a path that drives WHR in a
positive direction. On the surface this seems to be a
relatively innocuous and obvious statement, but my definition also
encompasses the fact that a WHR employee be a valued resource and
deliver results to clients. This is done by insuring all WHR
people are provided with a metrics driven job description that aligns
to client expectations. This provides a road map to success and
insures service and costs are aligned with the results we expect to
achieve.
However, I also believe that accountability is more than having
statistically measurable results. It is critical that WHR
people posses high moral character and are resourceful contacts that
provide necessary and timely information to transferees and
clients. Someone might get the best transferee service results
in the company, but if they are not accountable to their coworkers or
clients then they are detrimental to the overall operation of the
company. WHR has an ethics code which every employee
subscribes and signs off upon date of hire. This ethics policy
is central to WHR's continued success and our clients must be
confident that WHR business practices are conducted with the highest
degree of integrity and moral character.
Service performance and cost measurements provide the statistical and
empirical evidence that WHR is on the road to relocation excellence,
but insuring our employees are Accountable is more than measuring
numbers. Having honest, ethical and moral employees creates an
environment of trust which is extended to our clients and builds
lifelong business partnerships.
To our current clients I thank you for your support. And for
those that are interested in learning more about WHR please let me
know how I can be of service. You can reach me directly at 262-523-7501
or at roger.thrun@whrg.com.
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Fed Plan to End Mortgage-Backed Securities
Purchase Program Brings Market Anxiety
By Kerri Shannon, Associate Editor, Money Monring
www.moneymorning.com
Anxiety surrounds Tuesday's Federal Open Market
Committee (FOMC) meeting as the central bank's year-long
mortgage-backed securities (MBS) purchase program nears its scheduled
March 31 close, opening the door for mortgage rate increases and
surprising market fluctuations.
The Fed spent billions of dollars on MBS guaranteed by Fannie Mae
(NYSE: FNM), Freddie Mac (NYSE: FRE) and Ginnie Mae weekly for the
past year, topping out its portfolio at $1.25 trillion.
As the program ends, investors and analysts are speculating that
mortgage rates could rise - and rise fast. More...
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NEW YORK (CNNMoney.com) -- Attention shoppers: You
have barely a month left before the homebuyer tax credit expires. But
depending on where you live, you might not want to rush out to buy.
First-time homebuyers may qualify for up to $8,000,
while those who are trading up could get as much as $6,500. But
either way, buyers have to ink sales contracts by the end of April
and close before July 1 to see the refund.
And this is absolutely, positively your last chance to
claim the credit. (Probably.) So don't wait, thinking the credit will
be extended for a third time.
There is little sentiment for continuing this program,
especially because many consider the latest iteration's results to be
disappointing. Even the Senate's biggest proponent of the homebuyer
tax credit, Johnny Isakson, R-Ga., is ready to let it end. More...
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April 8, 2010
Bubble-era home prices won't be
seen again until 2025 or beyond in California, Florida, Arizona and
Nevada
The Fiserv analysis indicates the markets that
experienced the greatest price bubble, including certain metro areas
in California, Florida, Arizona and Nevada, won't see home prices
return to peak levels until 2025 or later. That represents an
unprecedented market cycle that will last a full generation from the
top of the market in 2006-2007. Many other markets, including major
urban centers in the Northeast and industrial Midwest, may need to
wait a decade or more until prices return to their market peaks.
"Nationally, Fiserv Case-Shiller data
points to a further seven percent decline in home prices through the
end of this year, with a prolonged recovery beginning early in 2011.
In many markets, the emphasis is on the word 'prolonged,'" said
David Stiff, Chief Economist, Fiserv. "We see several powerful
forces in the market that will severely hinder the housing recoveries
of many metro areas, particularly in the hard-hit states of
California, Florida, Arizona and Nevada. It will take these markets 15
or more years before home prices climb back to their
peaks." More...
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Key Rates
Mortgage Rates*
www.bloomberg.com
current l 1 year
30 yr l 5.26% l 5.10%
15 yr l 4.58% l 4.71%
5/1yr
ARM l 4.05% l 4.80%
1/yr
ARM l 3.33% l 4.79%
*rates reflect national average
& may include points
More...
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Transferees Speak
We have been through 4 relocations and this by far has
been the smoothest and this is due to them responding quickly to our
needs.
My Coordinating Team was both outstanding in getting
back to me with answers to questions and guiding me through the
process.
San Jose, CA
This is crazier than I expected and it is nice to have
someone walking me through all the details.
Andre from
Waunakee, WI
It has been a pleasure to work with my Coordinating
Team. While the housing market has made this a little more
difficult than expected, they have really been patient and have been
very helpful in getting me through the process. They have been
very prompt, thorough and have guided me through this process.
There were some tough moments for us, but our Coordinator expressed
empathy and provided us with options to help get us through. It was a
pleasure to work with her. When she was not available, our
Associate was there to help us just as well, and the process remained seemless.
Our Coordinating Team is a great team.
Shelly from
Atlanta, GA
It was a pleasure getting to work with our Coordinating
Team. They more than took care of our needs throughout the relo
process.
Karen from
Hamden, CT
Couldn't ask for a better team to support me through
this. They have been responsive and understanding!
Conor from
Sagamore
Hills, OH
Overall, I have been pleased with the responsiveness of
both members of my Coordinating Team. They have carefully made
sure I understood the details and options; that has made the process a
lot easier.
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Buying
or Selling a Home?
Your
rebate will be $5.00 for each one thousand dollars of transaction
value.
Example:
Sell or Buy $200,000 home.
5.00 x 200
= $1,000.00
rebate!
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